BeSpritz®UK
 
                                                    

Privacy Policy

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At BeSpritz UK, we value your privacy and we are committed to protecting your privacy and your personal information.  This Privacy Policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.

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What we Collect

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• For the first initial contact - we ask for your first name, email and phone number and information regarding your cleaning preferences.  (for cleaning bookings and enquiries only)

• A BeSpritz UK quote will be sent by email and once this is agreed, we will then send a BeSpritz UK invoice out to the client/customer (for business purposes only)

• We will then discuss your cleaning requirements by private telephone conversation and frequency of clean. 

• We send you an BeSpritz UK invoice of payment due, for a weekly, fortnightly or monthly clean.

• Information you provide in contact forms or via email, will be kept scritcly confidential and private and for business purposes only, with BeSpritz UK.

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How We Use Your Data

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• To arrange, book and deliver cleaning services.

• To contact you about your booking or enquiry (by private phone calls, email, Whatsapp message).

• To process payments securely.

• To improve our services and website.

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Data Security

​We take steps to protect your information and keep it completely confidential and private.

(e.g payment processors) and for BeSpritz UK business purposes only.

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Your Rights

You have the right to request, access, correction, or deletion of your personal data. 

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Please contact us via email for any GDPR requests and please add to the email subject line in CAPITALS  

IMPORTANT – ACTION REQUIRED – GDPR REQUEST. 

Please let us know what specific data request you would like and we will action this for you. 

BeSpritz UK email address - infobespritzuk@gmail.com/ Tel no - 07471 367801.

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Cookie Policy

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.

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What are Cookies?

Cookies are small text files stored on your device.

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Types of Cookies We use :

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• Essential cookies – required for site functionality.

• Analytics cookies – help us track usage and improve the website.

• Marketing cookies – may be used for social media or Google advertising.

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Your Choice

You can manage or disable cookies through your browser settings.  By continuing to use our site, you can choose to consent to our use of cookies.

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Terms & Conditions

• By booking with BeSpritz UK, you agree to the following:

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Bookings & Payments

• Bookings can be made by private phone call, email or through our website contact forms.

• Payment is required in advance and before the time of the booked cleaning service, unless otherwise agreed.

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Cancellations & Rescheduling

• Please provide at least 48 hours notice for cancellations or changes.

• Cancellations with less than 48 hours notice may incur a fee.

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Our services

• We provide cleaning services as agreed, at the time of booking and there is an agreement of the free quote price and invoice, from the client/customer.

• Clients are responsible for providing access to the property, necessary hot and cold water and electricity and providing all cleaning products and equipment.

• While we take the utmost care,  BeSpritz UK is not liable for pre-existing damage or wear and tear.  Please kindly make us aware of this before the clean, if needed and make the Contractor Cleaner aware before the cleaning starts and takes place.  Thank you.

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Liability

• We are fully insured, with Public Liability and Employers Liability Insurance.

• Our cleaners are advised to follow strict health and safety guidelines and arrange their own training and updates in health & safety, as a self employed contractor cleaner.

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Refund & Complaints Policy

• At BeSpritz UK, customer satisfaction is our priority and we have a "open door" policy for clients and contractor cleaners.  If you are unhappy with your clean/service, please contact us immediately and within 24 hours.

• After a satisfactory review and investigation, we will arrange a re-clean of the affected areas at no additional cost.

• Refunds may be offered at our discretion, where a re-clean is not possible.

• No refunds will be given, after 48 hours (as conditions can change after the clean) or if access is denied, or no hot/cold water is supplied or if there is no electricity to the property, not enabling the contractor cleaner to carry out the clean, at the scheduled time of the clean.

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Health and Safety Statement

• At BeSpritz UK, we are committed to providing safe and effective cleaning services.

• All cleaning contractors are guided to read and be updated on safe cleaning practices and follow the COSHH regulations and correct handling of cleaning products, for their self employed business and contracts and for their best practice and their working relationship with the client, as a self employed contractor.

• Clients provide all cleaning products and cleaning equipment, on site  of the clean.  The client will inform the contractor of the location of the cleaning products and the contractor will advise the client on re-stocking the product, if needed.

• BeSpritz UK do not provide cleaning products or cleaning equipment, BeSpritz UK do not hold keys or security codes at our head office of any residential house or dwelling.  Our policy is the client(s) will be at home, whilst the clean is taking place.

• Personal Protective Equipment (PPE) is provided where appropriate, from the client, eg: gloves.  The contractor will let you know if they have any allegies eg: allergic to Latex Gloves.

• We advise using safe, effective products and eco-friendly options where possible and if needed., BeSpritz UK are insured to use bleach in the clients home, please let us know by email or WhatsApp message, if you are happy for the cleaner to use bleach.

• Please make the contractor cleaner aware of any specific cleaning products to be used on specific areas before starting the clean and certain products to be used in certain areas due to any sensitivities or allergies to products.

• Please secure pets safely in a suitable location in the residential property, for their welfare and wellbeing and those of the contractor cleaner.

• Please be advised and aware that the contractor cleaner will mop the floor, as the last act of cleaning in the necessary rooms and please take the necessary precautions and be aware of the wet floor,  until the floor is completely dry and kindly make family/residents aware in the house, that cleaning is taking place and location of the current wet floors.

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Thank you - we appreciate your co-operation with this - Please call BeSpritz UK if you have any questions/queries with any of the above or specific requests you would like to let us know, before the cleaning takes place, at the booked time.

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We advise these steps to protect the health and safety of both our clients, other residents, pets

and our contractor team, whilst the clean takes place.

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Company Information (Legal Disclosure)

 

Business Name                                                                     BeSpritz UK

Contact                                                                                   07471 367801/infobespritzuk@gmail.com

Address                                                                                   Fleet, Hampshire.

Company Registration No                                                 -