Terms and Conditions | bespritzuk.co.uk

BeSpritz UK - Terms and Conditions

Welcome to BeSpritz UK, by booking our cleaning services, you agree to the following terms and conditions.

Please read them carefully, as they outline the agreement between you (the client) and us (BeSpritz UK).

Bookings and Payment

Bookings can be made by phone, voicemail message, WhatsApp message, email or through our website, contact forms.

We will send an email quote through prior to the cleaning service, for all cleaning services required. After agreement of the quote, we send/give out a client checklist, this must be filled out and additional added notes and discussed, prior to commencement of the cleans, with BeSpritz UK, after a viewing & assessment of the property clean.
We will then send out/give our client welcome pack and the New Client Service Agreement Contract.
If there are any additional services needed, please contact BeSpritz UK. The checklist will be discussed with contractor cleaner, what is specifically needed for your cleaning requirements. If there any specific cleaning requirements or products to be used or in specific areas, please add this all to the client’s checklist. Thank you.

A BeSpritz UK receipt/invoice of our cleaning service will be sent after the clean.

Quote prices are provided clearly before the service begins by email.
Any additional cleaning services requested should be discussed before the clean with BeSpritz UK but we will provide a new/additional quote and invoice for additional cleaning services and costs.

Cancellations and Rescheduling

Clients and Contractors must provide at least 48 hours’ notice to cancel or reschedule a booking.

Cancellations by the client with less than 48 hours' notice, may incur a charge of up to 30% of the booking fee.

If our team cannot gain access to the property at the agreed time, the booking may be charged in full, if we are unable to reschedule within 48 hours of the booking date and time.

BeSpritz UK have a strict confidential and privacy agreement with the Contractor Cleaner, to not go into personal, private areas, ie: specific out of bounds rooms, or cupboards/drawers of the client and not to open drawers or private areas of the client.
Please make the contractor cleaner aware of any specific out of bound areas and please store, lock any valuable, expensive items away in a safe location. Please move any valuable, expensive items to a suitable location, if you need that area to be cleaned, before the clean date and time. This is to ensure that your valuables and expensive items are protected and respected and to lessen the risk of any breakages, before, during and after the clean. Thank you.

As best practice BeSpritz UK only accept cleaning jobs, from Clients that will be at home, whilst the contractor cleaner does the clean.
We do not accept jobs where a key or safe deposit box is needed for the cleaner. This is for security and safety reasons for the client and the household.
BeSpritz do not hold keys at their premises and do not take responsibility for any keys that are made or given between the client and the cleaner. We advise no keys, security codes, safety deposit boxes holding keys are given to the cleaning contractor, at any time and for any reason, this is for the safety and security reasons for the client and property.

Our Services

We will deliver the cleaning services as agreed at the date and time of booking.
A full list of tasks and any areas to concentrate on will be provided on request and agreed/signed by the client and BeSpritz UK on the checklist, prior to the clean.
Services not included (eg external and internal window cleaning, moving furniture, moving heavy objects and heavy furniture, emptying bins and tidying up garages and touching or picking up any hazardous materials) will be clearly explained before booking. Contractor cleaners must not access hard to reach cleaning areas or at heights, by using a step ladder or a high ladder or unsafe stairs or stairwells. This is not permitted.
At BeSpritz UK, we do not clean interior or exterior windows on the client’s premises.
The client must ensure safe access to the property, access to hot/cold water and the property to have electricity and inform us of any special requirements or special cleaning products to be used in specific areas and any areas not to be cleaned or touched.

Client Responsibilities

Please ensure personal items, valuables and breakables are safely stored, securely away in a safe place. All expensive items are to be moved, before and prior to the clean, to a suitable location, so our contract cleaners can clean that area.
Please re-stock cleaning equipment for the cleaners, the cleaner will make you aware of products needed, to re-stock. If possible, please kindly provide a cleaning caddy for the cleaner or a designated areas for the cleaning products and equipment, in the place of residence. Please supply a hoover, mop and bucket for kitchen and bathroom areas, a selection of micro fibre cleaning cloths, sponges.

Please see Checklist for a guide to colour coded cloths and all relevant cleaning products for each room.

Any pets must be secured and safe during cleaning visits to ensure safety to the pets and contract cleaners.
Please let BeSpritz UK know if you or your household have any sensitive allergies and to make us aware of certain cleaning products, you would like the contractor cleaner to use and any products not to use in specific rooms.

Liability and Insurance

BeSpritz UK holds full liability insurance.

While our cleaners take great care, we cannot accept liability for pre-existing damage, wear and tear or items not secured properly, before the clean takes place, please inform us of any pre-existing damage, wear and tear before the clean.

In the unlikely event of accidental damage caused by our staff, we will review the situation promptly and fairly, please let us know immediately if this occurs, within 24 hours of the clean.

Refunds and Complaints

If you are not satisfied with the service, please contact the BeSpritz UK office within 24 hours. We will review/assess the situation fairly and promptly and if needed arrange a re-clean of the affected areas at no additional cost.

Refunds may be issued at our discretion, if a re-clean is not possible.

Health and Safety

Our team, of self-employed contractor cleaners are advised and responsible to take their own training on all relevant health and safety laws, and it is the responsibility of the self-employed contractor to make themselves aware of correct and safe usage of any cleaning products used in any of the clients’ households, as they are a self-employed contractor and not an employee of BeSpritz UK.

The contractor is made aware they are not an employee of BeSpritz UK and the client is also made aware of this, before starting and accepting a cleaning job. BeSpritz UK is a booking agent only. All contractor cleaners are self-employed contractor cleaners.

For the safety and security and protection of our clients,

All self-employed contract cleaners are checked before undertaking any cleaning assignments on behalf of BeSpritz UK.

We reserve the right to refuse service, where unsafe conditions are present, or our cleaners contractors Health and safety and safety is called into question or at risk, at any time.

We value and put the safety of all the contract cleaners first and will not take on clients, that pose a risk to the safety and wellbeing of our contractor cleaners.

Data Protection

BeSpritz UK comply with the UK GDPR and the Data Protection Act 2018.
Personal information is only used to manage bookings, payments and communications, between the client and BeSpritz UK, the client and the cleaning contractor and between the cleaning contractor and BeSpritz UK.
For more details, please see our Privacy Policy.

Changes to these terms

BeSpritz UK reserves the right to update or amend these Terms and conditions at any time. and will be reviewed annually.
The most recent version will always be available on our website.

Please Contact Us On.....

If you have any questions or concerns, feedback - please contact us on
infobespritzuk@gmail.com
07471 367801
We're happy to help.

At BeSpritz UK, we provide quality cleaning services, that put back the sparkle and shine.

We offer affordable and flexible booking options. We elevate every space.

Please call/email us, for more information and book in your cleaning requirements.